Ximenkang provides 7×18 hours service support

 First, technical support 

1. Customer Service Response 
Accept user service requests, complaints, and general questions and answers. For service requests/complaints, according to industry and event priority classification, immediately contact the relevant departments and original manufacturers to determine the party that handles the incident and establish a service tracking card. Supervise and track the processing of events. The processing result document will be filed. 
2. Technical support 
Accept the user service request form submitted by the Customer Service Response Center. Provide relevant technical services and support to users. 
Second, after sales service
1. Provide 7×18 hours service acceptance. Users can submit service claims to the Customer Service Response Center in different ways. Such as: by phone, fax, letter, E-mail, visit.
2. Provide technical consulting services. After the signing of a project contract, we will provide the user with a detailed technical consultation contact. During the entire warranty (maintenance) period, the customer can use any flexible communication means such as telephone, fax, letter and email at any time. The company conducts technical consultation. 
3. Visit regularly. We use a regular visit to large engineering users.Investigate the implementation and maintenance of the project and listen to the opinions of users.Solve the existence of users on the spot and use it as an important basis for the comprehensive evaluation and rewards and punishments of the company's service personnel. 
4. Regular inspections. Our company will send engineers to systematically inspect the system after each system is installed and accepted.Test and optimize the system on site to detect faults or potential faults in the system in time, and eliminate hidden faults early. Ensure the system operates safely and steadily. 
5. On-site support. For the project undertaken by the company, when the system fails, and the remote cannot be solved in time,We will provide on-site service for engineers based on user needs. During the maintenance period, the system arranges the engineers to arrive at the scene to solve the problem according to the user's needs.